FAQ

I placed an order, when will it be shipped?

We do our best to ship items as quickly as possible. Please allow 1-2 days for your order to be shipped. Delivery times typically range from 3-5 days.

Tracking numbers will be updated 1-3 days after your order has been shipped. If you have not received a tracking number after 3 business days, please contact us at info@flexiget.com .

I am not satisfied with my order, can I return it? What if there is a problem?

We offer a 100% money back guarantee if you are not satisfied. You have 14 days to contact us and return the product for a full refund. Return shipping costs are your responsibility. After receiving the returned product, we will refund your full original purchase price. Please include your name and order number in the returned package.

For defective or damaged products: If the product is defective or damaged, contact us within 14 days of receipt. We will arrange a free return and offer you a replacement or a full refund depending on your preference.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it is shipped. If the item has already been shipped, please contact our customer service at info@flexiget.com .

I entered an incorrect address, what should I do now?

If you have mistyped or auto-completed an incorrect address, simply reply to your order confirmation email and correct the address. If the address provided is incorrect, please notify us by email at info@flexiget.com within 24 hours. No refunds will be given after this time.

How long does delivery take?

Delivery times vary depending on your location as we ship worldwide from different fulfillment centers. Average delivery time is 3-5 business days.

What happens if my product breaks down or a part is defective?

We offer a 1-year warranty on our product, as well as free replacement of defective parts. If you have any problem with your product, contact us at info@flexiget.com , and we will be happy to help you.

I have a question that hasn't been answered, can you help me?

Of course! We are here to make your experience with FlexiGet™ as pleasant as possible. Send us an email at info@flexiget.com , and we will be happy to assist you.