Refund policy

1. Right of Withdrawal

You have the right to return any product purchased on our website within 14 days of receiving your order, without needing to provide a reason.

2. Return Conditions

To be eligible for a return, the product must be in its original condition — unused, undamaged, and in its original packaging. Returned items that do not meet these conditions may be refused or result in a partial refund.

3. Return Procedure

To initiate a return, please contact our customer service at info@flexiget.com with your order number and the details of the item you wish to return. We will provide the necessary instructions for the return process.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect (our error). We recommend using a tracked shipping service, as we are not responsible for lost or damaged return shipments.

5. Refunds

Once we have received and inspected the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7 to 10 business days.

6. Non-Returnable Items

Certain product categories are non-returnable, including sale or discounted items, gift cards, and customized or perishable goods.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@flexiget.com.

8. Parts Replacement Service

We offer a parts replacement service for one year following your purchase. If any part of your product becomes defective or damaged during this period, please contact us at info@flexiget.com to arrange for a replacement. Replacement parts are provided free of charge for products still under warranty.

9. Contact

If you have any questions about our return and refund policy, please contact us at info@flexiget.com.