Warranty & Returns — FlexiGet™
At FlexiGet™, we build every machine to last. If something goes wrong, we're here to help. As a company incorporated in Quebec, our commitments to you are real and legally guaranteed.
🔐 MANUFACTURER WARRANTY — 365 DAYS
Your FlexiGet Pro is covered by a full 365-day manufacturer warranty from the date of purchase.
What the warranty covers:
- Manufacturing defects or material flaws
- Battery issues (capacity below 70% under normal conditions)
- Electronic or mechanical malfunctions
- Problems with the automatic heating system
- Defective parts included in the box (filter, filter holder, adapter)
What the warranty does not cover:
- Damage caused by incorrect use or accident
- Normal wear and tear of seals and filters
- Damage caused by limescale (use filtered water)
- Intentional damage or unauthorized modifications
How to make a warranty claim:
Contact our team at info@flexiget.com with:
① Your order number
② A description of the problem
③ A photo or video if possible
We will respond within 24-48 hours (business days) and will arrange for replacement or refund as appropriate.
↩️ RETURN POLICY — 14 DAYS
If you are not satisfied with your FlexiGet Pro, you may return it within 14 days of receipt for a full refund.
Return conditions:
- The machine must be in good overall condition
- Original packaging must be present (or equivalent)
- All included accessories must be returned
Return process:
① Contact us at info@flexiget.com with your order number and reason for return.
② We will confirm the return address and instructions within 24 hours.
③ Ship the machine — return shipping costs are your responsibility unless the product is defective.
④ Refund — processed within 3-5 business days after receipt.
🚚 SHIPPING
2 to 5 business days
Tracking number provided
No customs fees
Support in French
📞 CONTACT OUR TEAM
Our Quebec team is available 7 days a week, in French and English.
FlexiGet™ is a registered trademark with CIPO (Canadian Intellectual Property Office) · CE certified · RoHS · CNAS · SGS Tested