Warranty & Returns — FlexiGet™

At FlexiGet™, we build every machine to last. If something goes wrong, we're here to help. As a company incorporated in Quebec, our commitments to you are real and legally guaranteed.


🔐 MANUFACTURER WARRANTY — 365 DAYS

Your FlexiGet Pro is covered by a full 365-day manufacturer warranty from the date of purchase.

What the warranty covers:

  • Manufacturing defects or material flaws
  • Battery issues (capacity below 70% under normal conditions)
  • Electronic or mechanical malfunctions
  • Problems with the automatic heating system
  • Defective parts included in the box (filter, filter holder, adapter)

What the warranty does not cover:

  • Damage caused by incorrect use or accident
  • Normal wear and tear of seals and filters
  • Damage caused by limescale (use filtered water)
  • Intentional damage or unauthorized modifications

How to make a warranty claim:
Contact our team at info@flexiget.com with:
① Your order number
② A description of the problem
③ A photo or video if possible

We will respond within 24-48 hours (business days) and will arrange for replacement or refund as appropriate.


↩️ RETURN POLICY — 14 DAYS

If you are not satisfied with your FlexiGet Pro, you may return it within 14 days of receipt for a full refund.

Return conditions:

  • The machine must be in good overall condition
  • Original packaging must be present (or equivalent)
  • All included accessories must be returned

Return process:

① Contact us at info@flexiget.com with your order number and reason for return.
② We will confirm the return address and instructions within 24 hours.
③ Ship the machine — return shipping costs are your responsibility unless the product is defective.
④ Refund — processed within 3-5 business days after receipt.


🚚 SHIPPING

Standard — Free
Across Canada
2 to 5 business days
Tracking number provided
Shipped from Quebec
Stock in Canada
No customs fees
Support in French

📞 CONTACT OUR TEAM

Our Quebec team is available 7 days a week, in French and English.

🍁
FlexiGet™ — Company incorporated in Quebec
📧 info@flexiget.com
🕐 Response within 24-48h · 7 days a week
🌐 flexiget.com

FlexiGet™ is a registered trademark with CIPO (Canadian Intellectual Property Office) · CE certified · RoHS · CNAS · SGS Tested